Hunters & Browsers
Push vs. Pull
Reach & Frequency
Traditional marketing explains things in terms of product and markets. New-wave marketing focuses on relationships, and the Internet capitalizes on this. In relationship marketing, a big factor in why people buy goods or services is because they develop personal relationships with a vendor.
Part of this is just good customer service: if I buy from you I know you will take care of me if I have questions or things go wrong. But it's more. Here's an example:
Realworld bookstores host reading groups, bringing groups of people into the store monthly or weekly, where they will form friendships and buy books. Online bookstores solicit online reviews from visitors, and perhaps host discussion groups for different genres.
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